REFUND & RETURN POLICY
SECTION NINE: PURCHASE & SALE OF PRODUCTS
9.06 SHIPPING AND HANDLING POLICY
Subject to availability, all product orders will be shipped by UPS or other similar service within approximately three (3) business days of receipt of payment. Payment for products shall be made at the time the order is placed. At the Associate's option, the product may be shipped to a customer's designated “Ship-to-Address”, or to the Associate’s designated “Ship-to-Address”.
9.07 PRODUCT DELIVERY
Upon clearance of payment, the products and/or materials ordered will be shipped.
9.08 BACK ORDER POLICY
Company will expeditiously ship all products currently in stock. Any out-of-stock items (unless discontinued) will be placed on back order and distributed upon Company receiving additional inventory. Associate will be charged and granted commissions on back ordered items once they are shipped unless notified of the discontinuance of such product. Back orders may be cancelled upon Associate's request and will create a credit on the Associate's account.
9.09 DAMAGED GOODS
The shipping company is responsible for any damage that occurs after it takes physical custody of the products. An Associate who receives damaged goods should follow this procedure:
a) Accept delivery;
b) Before the driver leaves, document on the delivery receipt, the number of boxes which seem to be damaged and have the driver acknowledge the damage in writing;
c) Save the damaged products or boxes for inspection by the shipping agent;
d) Make an appointment with the shipping company to have the damaged goods inspected, and call the Company’s Customer Service Department.
9.10 SHIPPING LOSS
In the event an Associate or a consumer does not receive a product order from Company in a timely fashion, the individual should contact the Customer Service Department at the Company .
9.11 REFUSED SHIPMENTS
Should an Associate refuse delivery on any order he or she has placed with Company and such product is subsequently returned to Company, Company shall have the right to place that Associate on suspension pending resolution of the refusal of delivery. Neither the Associate nor a consumer shall refuse any shipment from Company unless prior approval of Company has been obtained.
9.21 PRODUCT RETURN & RE-PURCHASE
All product(s) in resalable condition purchased within 90 days prior to termination may be returned to Company (shipping prepaid by Associate). Company will repurchase such products at 90% of the original price, less any bonus or commissions paid. All current sales aids and Company Starter Pack in resalable condition purchased within 90 days prior to terminating may be returned to Company (shipping prepaid by Associate). Company will purchase back such materials at 90% of original price. Any laws in any jurisdiction inconsistent herewith are adopted herein and will be followed by the Company.
SECTION TEN: RETAIL GUARANTEE & REFUND POLICY
10.01 RETAIL CUSTOMER GUARANTEE
The Associate must offer a thirty (30) day, 100% money-back, and satisfaction guarantee to all retail customers. If a retail customer is dissatisfied with any product for any reason, then the retail customer may return that product in its original package and shipping container to the Associate who sold the product within thirty (30) days of purchase, for either replacement or a full refund of the purchase price. All other warranties and guarantees are disclaimed.
10.02 WARRANTIES
Except as expressly stated herein, Company makes no warranty or representation as to the merchantability, fitness for a particular purpose, workmanship, or any other warranty concerning any product or service purchased from or through the Company.
10.03 RETURN POLICIES
To return products you must obtain a return merchandise authorization (RMA) from the Company’s Customer Service Department and return the products within 7 days after you receive the RMA. The Company will refund the original purchase price of products, and related sales taxes. SHIPPING & HANDLING FEES ARE NOT REFUNDABLE. YOU ARE RESPONSIBLE FOR PRODUCTS UNTIL COMPANY RECEIVES THEM. YOU WILL BE CHARGED A RESTOCKING FEE OF 10% TO RETURN PRODUCTS. Returned products must be in the same condition as you received them. THIS RETURN POLICY IS NOT A WARRANTY.
NOTE: Company will not accept for return any products an Associate or retail customer purchased from a Reseller. In order to properly process a refund or exchange, Associates must follow the steps and conditions set forth below:
All returns to Company must be accompanied by:
a) A signed statement from the retail customer identifying the reason for the return;
b) A copy of the original retail sales receipt;
c) The name, address, and telephone number of the retail customer;
Associate request for refund may, at Company's option, be treated as a termination of the Associate.
10.04 BUYER'S RIGHT TO CANCEL
Federal law grants a buyer the right to cancel certain sales without penalty prior to midnight of the third business day after the transaction. This rule covers retail consumer sales of $25.00 or more that occur away from the seller's main office. Associates must orally inform the buyer of the three-day right to cancel at the time the buyer purchases the goods and deliver two (2) three-day cancellation notices to every customer. Company will honor refund policies required by any governmental law applicable to Associate.